Shipping policy

shipping times schedule

 

What do I do if I have been sent the wrong item?

All the parcels are carefully packed my our delivery team and then double checked but in the unlikely event you end up with a different item, call or email us on mysunshinepets@gmail.com. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.

We are unable to send you out a replacement if you have opened the package. So please make sure to check your order before opening.

What do I do if my order has been stolen/missing or delivered faulty/damaged.  If in the unlikely event your order is delivered damaged /faulty, stolen or missing, call us within 14 days on  ----TBA----- ir email us mysunshinepets@gmail.com

 

What if my order arrived damaged? 

If damaged, please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. We may require the items back, so please keep them until you hear back from us.  If we do require them items, we will organise for a courier to come and collect them at no extra charge.  If you are unable to provide proof of damage we may be unable to refund or resend.