General

 

'See Sunshine Pet Supplies Website Terms for further information on trade marks, copyright and other applicable terms including those relating to use of the Site.

We reserve the right at all times to make changes to these Terms. Any variation to these Terms will take effect from posting on the Website.  The Terms which apply at the time you place an Order are those that govern that Order

Any provision of these Terms that is prohibited or unenforceanble in any jurisdiction to the extent of the prohibition or unenforcebility.  That does not validate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.

Our failure or delay to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and Our exercise of a power or right does not preclude its future exercise or the exercise of any power or right.

The laws of Queensland, Australia govern this agreement. Your transaction is deemed to have taken place in Oxley, Queeensland, Australia.

Order Cancellations and Returns

Unless provided for under these Terms or as otherwise agreed by Sunshine Pet Supplies, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order.  You should carefully check that your Order is accurate before you submit it.  You will, however, be able to return Goods under the Returns Policy.  

 

If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.

Unless otherwise explicitly stated by Us, Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.

Any Goods you purchase can only be returned in accordance with these Terms and the Returns Policy.  The Returns Policy forms a part of these Terms.

Sunshine Pet Supplies will process any refunds within a reasonable time of agreeing to do so.

If the orginal payment was made:

a) on a credit card, refunds will be processed on the same card as the original payment was made.

b) by combination of Gift Cards and credit card then:  

a. refunds will be processed on the same card as the original payment was made first.

b. Return card for remaining amount will be emailed to the email address entered at the time you placed your Order.

c) using Afterpay, refunds will be precessed back to the account through Afterpay.

d) using a multi-tender of a Gift Card or Returns Card and AfterPay for an online purchase, the refund will be provided as a Sunshine Pet Supplies Returns Card in the first instance and then AfterPay for any remaining balance (unless otherwise required by law).

Same Day Delivery Orders cannot be cancelled or changed once submitted.  

Big and Bulky Goods are not eligible for change of mind returns.  Big & Bulky Goods cannot be returned 

 

Product Recalls